Refund policy

REFUND AND RETURN POLICY

Last updated: 1 October 2026

This Refund and Return Policy covers purchases placed with Auremont Club through auremontclub.store.

This policy is intended to operate alongside your rights under applicable French consumer protection law. Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded.

  1. CHANGE-OF-MIND RETURNS

Eligible change-of-mind returns are accepted when requested within 30 days of receiving the order.

For a change-of-mind return to qualify, the product must:

• Be unused, unworn and in its original condition;
• Include all original packaging, protective films, tags, manuals and accessories;
• Show no signs of wear, adjustment, damage, alteration or use; and
• Be accompanied by valid proof of purchase.

To request a return, contact support@auremontclub.store before sending the product. Returns under our additional commercial offer sent without prior authorisation may not be accepted. This does not restrict statutory cancellation or fault remedies.

Customers are responsible for change-of-mind return shipping costs. Original shipping charges are not refundable unless required by law.

The conditions above govern our additional 30-day commercial return offer. For eligible online purchases, you may also cancel without giving a reason by notifying us within 14 days after delivery, and then return the goods within a further 14 days. You may inspect the goods as you would in a shop; missing protective films or packaging do not automatically remove this statutory right. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Standard outbound delivery charges are refunded where required by law.

  1. DAMAGED, FAULTY OR INCORRECT PRODUCTS

Please check your order upon arrival.

If your product is damaged, faulty, materially different from its description or you receive the wrong product, contact us as soon as possible at support@auremontclub.store. Please provide your order number, details of the issue and clear photographs or videos where appropriate.

Under the French Consumer Code, goods benefit from the statutory guarantee of conformity, generally for two years from delivery. The French Civil Code also provides a guarantee against hidden defects.

Where the statutory guarantee of conformity applies, you may request repair or replacement free of charge, normally within 30 days and without significant inconvenience. A reduction in price or termination of the contract and refund may be available in the circumstances provided by law. For qualifying hidden defects, you may seek the remedies available under Articles 1641 and following of the French Civil Code. These rights are independent of our commercial return conditions.

Auremont Club will cover reasonable return shipping costs where a product is confirmed to be faulty, damaged, incorrect or otherwise covered by applicable French consumer protection law.

  1. NON-RETURNABLE PRODUCTS

Change-of-mind returns may not be accepted for:

• Products that have been worn, used, damaged or altered after delivery;
• Products with missing packaging, accessories, tags or protective materials;
• Personalised, engraved or custom-made products;
• Gift cards;
• Clearance or final-sale products clearly marked as non-returnable before purchase; and
• Products that cannot be returned for hygiene or safety reasons once opened.

These exclusions apply only to our additional commercial return offer. They do not remove statutory remedies for faulty or misdescribed goods. Sale or clearance status and missing packaging do not, by themselves, exclude statutory cancellation rights; statutory exceptions apply only where the law provides for them.

  1. RETURN PROCESS

To request a return:

  1. Email support@auremontclub.store with your full name and order number. You may describe the issue, but no reason is required for statutory cancellation.

  2. Request return instructions and authorisation. Prior authorisation is required for our additional commercial return offer, but is not a condition of exercising statutory rights.

  3. Package the product securely with all original items.

  4. Send the return using a tracked shipping service.

Only send a return to our contact address if our support team expressly tells you to do so.

Auremont Club is not responsible for change-of-mind returns that are lost or damaged during return transit.

  1. REFUNDS

After receiving and inspecting the returned product, we will let you know whether the refund is approved.

We issue approved refunds through the payment method used for the original purchase. Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been issued.

For statutory withdrawal, refunds are issued without undue delay and within 14 days after we are informed of your decision. For goods, we may withhold the refund until we receive them back or receive evidence that you have sent them back, whichever is earlier. We reimburse the standard outbound delivery cost where required. Any lawful deduction for excessive handling will be explained. Bank processing times do not extend our deadline for issuing the refund.

  1. EXCHANGES

The fastest way to exchange an eligible product is to contact us at support@auremontclub.store. Exchange requests depend on product availability.

If the requested replacement is unavailable, we may offer an alternative product, store credit or refund, depending on your rights and the circumstances.

  1. ORDER CANCELLATIONS

Please contact us straight away if you wish to cancel or change an order.

We will make reasonable efforts to accommodate changes before dispatch. Processing or dispatch does not remove a statutory right to cancel an eligible online order. If the order has already been dispatched, you may need to return the goods under the applicable cancellation or return procedure.

  1. CONTACT

Auremont Club
Operated by Yann Zouaghi
40 Avenue de Vallauris
06400 Cannes
France

Email: support@auremontclub.store
Customer service hours: Monday–Friday, 9:00 am–6:00 pm, France time (Europe/Paris).